Meet Planet Networks EMR Support Desk

Planet Networks is one of the oldest and most highly regarded electronic medical records hosting and support companies in the country.

If you’ve called the Support Desk recently, you may have had to opportunity to speak with one of our Support Desk personnel – Eddie or Amanda. They take ownership of all support incidents from initial contact through resolution for any Level One technical support requests.  They will follow up with any other parties and ensure that each incident is resolved in a timely manner and to each client’s complete satisfaction.

For even faster service please:

  • Include a screenshot with your ticket request. If the incident is escalated to Level Two programming, IMW requires a screenshot.
  • Be as descriptive and detailed as possible in your request
  • Please give as much contact information as possible with your request:
    • Name; e-mail address; work and cell phone numbers; contact information after hours; alternate personnel if you are not available

SUPPORT DESK CONTACT INFORMATION:

Call: 732-289-9225 or toll-free 1-833-559-7483 (SITE)
E-Mail: support@isurgisite.com
http://support.isurgisite.com

Moving Forward...

Internet connectivity problems are our customers’ #1 problem. Eliminating this problem before it happens will improve service across the board. Proactive remote monitoring and management of all Internet connections and end-user devices is another benefit included with Planet Networks’ services.

If you haven’t already heard from either Eddie or Amanda, they will be contacting each American SurgiSite EMR client to work with your local IT and Internet providers to set up internet back up connections.

Thank you and we look forward to our continued successful working relationship.
 

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